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Auto Attendant Phone System by Armstrong C

Pada April 03, 2009
Kategori: Featured, PABX, PERIPHERAL DEVICE






By implementing an auto attendant phone system in your business organization you can provide superior customer support, and project your business as a big conglomerate among your clients.

Provides Your Callers with the Right Interface

With the support of the auto attendant phone system you can offer your callers an interface similar to that offered by Fortune 500 companies. The major advantage of this system is that it efficiently manages calls, faxes and voice messages from the clients. Therefore you need not appoint additional personnel for handling incoming calls. Besides, you can control your business from any location using your existing local or toll free phone numbers.

The auto attendant answers all calls with professionally created greeting messages. It can be customized to present the callers with salutation messages depending on the time and day, such as office hours, after office hours, weekdays and holidays. The auto attendant can be programmed to give the callers a short profile of your company and the details of the products and services offered.

The auto attendant offers the callers a menu of options such as dial by name, dial by extension and more in order to connect the calls to the right department or employee. Routing of all calls is efficiently carried out without providing busy signals to the callers. The system is proficient enough to handle several calls simultaneously.

Other Features of Auto Attendant System

Another important feature of the auto attendant phone system is its find me follow me call forwarding facility. This provision helps to redirect the calls to an alternate set of numbers including cell phone numbers, when the calls to the official numbers are not answered within a specific number of rings. Therefore it completely eliminates any possibility of missing important business calls.

The auto attendant routes all unanswered calls to the voicemail system, where the callers can leave voice messages. The user can check these voice messages later and respond to the queries made by the customers. The callers are also routed to the voice mail system when all the connections are busy.

No Need to Purchase Expensive Equipments

When planning to implement the auto attendant phone system, the greatest advantage is that it is not necessary to purchase any expensive PBX hardware. The equipments are maintained at the site of the service provider and the PBX services are offered with the support of high speed Internet or dedicated telephone connection. The PBX services are shared among a number of users and can therefore be availed at affordable monthly charges.

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V O I P

Pada March 07, 2009
Kategori: Featured






It surprises the individuals when one talks about free calling, but it is a reality now, because there is the facility of VoIP that makes it possible for people to talk with others free of cost. In fact, the VoIP is an advanved technology that has completely changed the lives of people all over the world by bringing free communication option to the individuals. This technology allows you to make free phone calls, besides accessing the music, emails, games and images.

With the VoIP, one need not have to worry about interrupted phone calls. This service allows the people to see the picture of the caller. Not only this, one can also send messages and emails, while talking to his or her near and dear ones. This service is really beneficial for people who want to make long distance phone calls. So, if you are having relatives or friends in other countries and want to engage in free calling, go for this service and make free calls.

Another interesting thing about VoIP is that it can be used to transfer the content along with voice signals. With the help of this technology, the users can easily share images, videos and the other kind of the data with friends, relatives and the other people. Further, this technology has overcome almost all lapses of the traditional means of communication. Thus the voice over internet is becoming very popular among the individuals and a large number of people are using this service these days. Availing this service is very simple because lots of websites are offering PC to phone call software that helps the users to make free calls.

The PC phone telephony software brings to the individuals an easy billing system and the bills can be paid online sitting from office, home or any other place in the world. This method of telephony makes it quite easy to make various free international and domestic calls . Lots of businessmen are using this software and saving lots of money invested on phone bills. Thus, it is a very lucrative option for enjoying free calls.

There are various calling cards which are available from different retailers for making cheap business or personal calls. Some these cards allow to make free calling, whereas some other cards allow you to make low cost calls. So, it can be said that the voice over the internet is a revolution in world of communication to give the users easy and free option of talking.

If you want to avail VoIP services and enjoy making free talks, visit the internet and do a bit of research to clearly understand these services. The internet provides you with each and every detail about this service. So, do not lag behind to make free calls to your close ones.

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Call Management PBX

Pada March 07, 2009
Kategori: Uncategorized






Even in the 21st century, anything up to 80% of incoming communications traffic to any business is via voice telephony, so anything that impacts upon the reliability, and effectiveness, of voice telephony systems is a major issue. Staff, for example, may need to access a company voice network via a landline, a mobile phone, or VoIP (“Voice over Internet Protocol”), and effective call flow management is necessary to prevent calls, and business, being missed. The underlying technology, of course, needs to be up to the job, and there are a number of features that need to be considered when implementing effective call flow management.

Automated Call Distribution

Automated Call Distribution, or ACD for short, is a process whereby incoming calls are distributed to a series of answering positions, in sequence, so that if one position is busy, or unattended, a call can be picked up by the next, and so on. This can be useful in a customer service or support environment, such as a call centre where the volume of incoming calls is high, and calls need to be forwarded to the correct parties. ACD can also provide callers with the facility to record messages and, for administration purpose, can be used to gather call statistics and balance calls between telephone lines.

Hosted PBX

A PBX, or “Private Branch eXchange”, is a telephone exchange that serves, and is responsible for call flow management and queuing within, a particular company site. As the name suggests, a PBX is devoted to a single subscriber, and does not rely on switching equipment provided by a common, or public, telecommunications provider. As such it can be maintained by a company, itself, or by a provider appointed by the company.

Interactive Voice Response

Interactive Voice Response, or IVR, is a useful feature, which you may have come across yourself if you have ever topped up a mobile phone, or performed a similar activity. IVR allows routine transactions to be automated, via voice recognition, or a touch tone keypad, so that no interaction with a human operator is required. This can be useful for literature requests and other similar transactions, and, of course, can be available 24 hours a day, 7 days a week.

Hunt Group Routing

Hunt group, or “follow me”, routing allows you to configure a number of different destinations – including mobile and international numbers – at which a call can potentially be answered. Once again, if one number is busy, or unanswered, the call “cascades” to the next available number, and the next, until it is answered. If implemented correctly, hunt group routing may mean that missed calls are a thing of the past.

Fax-to-Email, Voice-to-Email

Fax-to-email or voice-to-email functionality essentially allows you to retrieve communications sent via fax, or voice telephony, on any device where you can access email messages. Fax transmissions to a fax-to-email number are automatically forwarded, as regular attachments, to your email account, while voice transmissions are attached as audio files – “.wav” files, for example – which can be played back on PC speakers, for example. In either case, nothing unusual is required on the part of the caller; he, or she, simply uses a fax machine, or voice telephone, in the usual way, and the document or voice message is delivered to a specified email address.

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