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Communication is of vital importance in any business organization. A VoIP PBX system for your small business or home-based business is an affordable and easy means to manage your telecommunication requirements.

Broadband Internet Connection for Affordable Long Distance Calls

A VoIP PBX system functions with the backup of IP data network. With a dedicated internet connection and a telephone, you can make unlimited calls to cell phones, landline and even overseas, at affordable rates. You can easily share voice, video and data utilizing this service. Calls can be connected to multiple extension phone lines of yours through a single connection. Compared to conventional phones, a VoIP PBX system for your small business lets you cut down communication costs considerably and enjoy all the facilities of getting connected to multiple offices.

Advanced VoIP PBX Features for Increased Productivity

VoIP PBX systems come with a number of advanced user-friendly features that will help small businesses improve their productivity. The automatic call distribution feature of this phone system effectively handles all calls coming to your office. The callers can hear professional sounding greetings while making calls, and listen to soothing music while the calls are being connected to the concerned phone lines. Other significant features include voice mail, fax mail and find me follow me call forwarding, as that of bigger business enterprises. You can create an impression on your customers that you are the owner of a big, flourishing image.

Equip Your Office with Quality Products

There are a number of telecommunication service providers offering highly economical services understanding the requirements of small business firms. Some of them offer VoIP PBX systems for small business firms at flat monthly charges. You can even avail of toll free and local numbers offered by certain VoIP phone system providers for small business firms.

Whether you want to establish new branches for your business somewhere or wish to work from new locations, this phone system lets you operate your business affairs effortlessly. A VoIP PBX system is an ideal choice for small businesses to improve productivity, increase revenue and reduce telecommunication costs.

Even in the 21st century, anything up to 80% of incoming communications traffic to any business is via voice telephony, so anything that impacts upon the reliability, and effectiveness, of voice telephony systems is a major issue. Staff, for example, may need to access a company voice network via a landline, a mobile phone, or VoIP (“Voice over Internet Protocol”), and effective call flow management is necessary to prevent calls, and business, being missed. The underlying technology, of course, needs to be up to the job, and there are a number of features that need to be considered when implementing effective call flow management.

Automated Call Distribution

Automated Call Distribution, or ACD for short, is a process whereby incoming calls are distributed to a series of answering positions, in sequence, so that if one position is busy, or unattended, a call can be picked up by the next, and so on. This can be useful in a customer service or support environment, such as a call centre where the volume of incoming calls is high, and calls need to be forwarded to the correct parties. ACD can also provide callers with the facility to record messages and, for administration purpose, can be used to gather call statistics and balance calls between telephone lines.

Hosted PBX

A PBX, or “Private Branch eXchange”, is a telephone exchange that serves, and is responsible for call flow management and queuing within, a particular company site. As the name suggests, a PBX is devoted to a single subscriber, and does not rely on switching equipment provided by a common, or public, telecommunications provider. As such it can be maintained by a company, itself, or by a provider appointed by the company.

Interactive Voice Response

Interactive Voice Response, or IVR, is a useful feature, which you may have come across yourself if you have ever topped up a mobile phone, or performed a similar activity. IVR allows routine transactions to be automated, via voice recognition, or a touch tone keypad, so that no interaction with a human operator is required. This can be useful for literature requests and other similar transactions, and, of course, can be available 24 hours a day, 7 days a week.

Hunt Group Routing

Hunt group, or “follow me”, routing allows you to configure a number of different destinations – including mobile and international numbers – at which a call can potentially be answered. Once again, if one number is busy, or unanswered, the call “cascades” to the next available number, and the next, until it is answered. If implemented correctly, hunt group routing may mean that missed calls are a thing of the past.

Fax-to-Email, Voice-to-Email

Fax-to-email or voice-to-email functionality essentially allows you to retrieve communications sent via fax, or voice telephony, on any device where you can access email messages. Fax transmissions to a fax-to-email number are automatically forwarded, as regular attachments, to your email account, while voice transmissions are attached as audio files – “.wav” files, for example – which can be played back on PC speakers, for example. In either case, nothing unusual is required on the part of the caller; he, or she, simply uses a fax machine, or voice telephone, in the usual way, and the document or voice message is delivered to a specified email address.