TAPI CALL CENTER APPLICATION
KX-NCV200 : TAPI CALL CENTER APPLICATION Panasonic ACD Report Server
TAPI CALL CENTER APPLICATION ACD Report Server is designed to bring advanced call centre functions to users of Panasonic PBX Systems, such as the KX-TDA100/200/600, KX-TDE100/200/600. This Provides useful functions real-time monitoring and call centre performance reports, and agent log-in. Often times, the difference between gaining or losing a new customer can hinge on a single telephone call. TAPI CALL CENTER APPLICATION Panasonic’s solution makes sure that every telephone call works in your favour. Call us for the Reasonable Price.
MATRIX TAPI CALL CENTER APLICATION
Matrix TAPI is a CTI client server application software that controls telephony resource. The Server is the core of the software system monitoring the PBX status and activity. The Matrix TAPI Sever connects to the PBX and stores the information sent by the PBX in the Matrix TAPI Database. The Matrix TAPI Client requests data and the Matrix TAPI Server sends the information. Matrix TAPI Client is a powerful call management tool that provides: • Agent call control, instant messaging and customer information repository • Agent screen popup for quick customer identification • Comprehensive real-time and historical tools for Agent tracking and Queue statisticsFeature :
- ACD Routings
- Auto reset daily counters
- CTI SMDR
- Data maintenance scheduler
- Auto check updates
- Supports Panasonic KX-TDA/KX-TDE, LG Ericsson Aria Soho
- 10 Active, 9 Cumulative and 4 Peak Counters
- 2 Counter Boards
- Broadcast, group and individual instant messaging
- External Phone book integration
- Call log
- System ,Group and Agent Performance Graph
- Etc
System Requirement:
CPU Spesification™ :- Pentium 4 or higher
- RAM 1 GB or higher
- Ethernet 100/1000
- 10GB Hard disk or higher (Depends on data)
- USB Port (for software licensing)
